High Impact Selling Skills: Hotel - 2Day
Learning Objectives
Today’s marketplace is highly competitive and every organization is looking for a larger and
more profitable share of the market. In a challenging economy where the customer is king,
how do you position the features and benefits of the products and services you represent in
such a way that the customer will view you as a preferred choice?
This intensive, hands-on, activity-driven program teaches skills that boost sales and
profitability through increased understanding and effective implementation of the selling
process. It helps sharpen the selling skills of even experienced sales personnel, empowering
you to take advantage of every sales opportunity and aggressively expand your business
professionally. By providing you with a rigorous training environment, your active
participation in our program will enable you to apply and sustain your learning to a point of
forming winning habits. You will have the ability to create the greatest positive impact at every
given opportunity when facing your customers every time.
High Impact Selling Skills: Hotel focuses on the following areas:
• Active listening and discovery questioning focuses on the following areas:
• Communication focuses on the following areas:
• Cross-selling focuses on the following areas:
• Influence focuses on the following areas:
• Structured selling process
Training Outcomes
After completing the training, you should be able to:
• Align with what company core values truly
• Embody company’s vision and mission statements
• Maximize the effectiveness of every team member in an organization
• Strengthen supportive relationships with professionalism
• Take actions guided by sets of principles
Training Methodology
To change your direction, shift your thinking.
However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten.
The skill remains with you today. When was your last corporate training program? How much
of what was learnt is actively applied in your business today? Are all that remains the
workshop manuals left on your shelf?
Our programs are initiatives that last. They encourage new ways of thinking. They open up
ways to create extraordinary achievements. We believe individual behavior and attitude
contribute significantly to the overall excellence of your organization. So, we focus on what
really matters.
Our unique methodology of combining experiential, instructional and discovery learning, and
supported by modern coaching technology, creates powerful shifts in attitudes and behavior
that will encourage sustainable change in your organization. These changes make an impact
on results where it matters.
In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated
coaching, feedback, games and activities, group discussions, lectures, psychodramas,
simulations, story-telling and structured instruments.
